Frequently Asked Questions (FAQ)

Welcome to the Pretty Reckless Vape Co. FAQ page. We've answered the most common questions about ordering, shipping, vaping products, payments, and our pre-mixed and self-mix ranges.

Ordering

How do I place an order?

Simply browse our products, add your items to your cart, and proceed to checkout. You'll receive an email confirmation once your order has been placed successfully.

Can I change or cancel my order after placing it?

If your order has not yet been packed or shipped, we may be able to change or cancel it. Contact us as soon as possible at info@prettyrecklessvape.co.za.

Shipping & Delivery

Do you deliver nationwide in South Africa?

Yes. We offer nationwide delivery across South Africa through trusted courier partners.

How long does delivery take?

Orders are usually processed within 1–2 business days. Delivery typically takes 2–5 business days, depending on your location.

How can I track my order?

Once your order has been shipped, you'll receive a tracking number by email so you can follow your delivery in real time.

What are your shipping fees?

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

Age Verification

Do I need to be over 18 to purchase from Pretty Reckless Vape Co.?

Yes. You must be 18 years or older to purchase any vape products from our store. By placing an order, you confirm that you meet the legal age requirement.

Why do I need to verify my age?

South African law prohibits the sale of nicotine and vaping products to minors. We use age verification measures to ensure compliance.

Products

Do your e-liquids contain nicotine?

Some products contain nicotine and others do not. The nicotine strength is clearly displayed on each product page.

Which nicotine strength should I choose?

If you are new to vaping, a lower nicotine strength is generally recommended. If you are switching from cigarettes, a medium or higher strength may be more suitable depending on your previous smoking habits.

How should I store my e-liquid?

Store e-liquids in a cool, dry place away from direct sunlight and keep them out of reach of children and pets.

Are your products authentic?

Yes. We source our products directly from trusted suppliers and manufacturers to ensure authenticity and quality.

Pre-Mixed & Self-Mix Vape Juice

What is pre-mixed vape juice?

Pre-mixed vape juice is ready to vape straight from the bottle. It already contains the correct ratio of flavour concentrate, PG/VG, and (if selected) nicotine. No mixing or additional ingredients are required—simply fill your vape device and enjoy.

What is self-mix (DIY) vape juice?

Self-mix (DIY) vape juice is designed for users who prefer to mix their own e-liquid. A self-mix bottle usually contains flavour concentrate and space for you to add VG/PG base and optional nicotine shots to create your preferred nicotine strength and consistency.

What is the difference between pre-mixed and self-mix juice?

• Pre-mixed: Ready to use immediately.
• Self-mix: Requires mixing before use and allows you to customise nicotine strength and VG/PG ratio.

Which option should I choose?

Choose pre-mixed juice if you want a simple, convenient option that is ready to vape.

Choose self-mix juice if you enjoy customising your vape experience or want better value for larger quantities.

Can I vape self-mix juice without mixing it first?

No. Self-mix products must be mixed according to the instructions provided before they are used in a vape device. Vaping unmixed concentrate is not recommended.

Do you provide mixing instructions?

Yes. Every self-mix product includes or links to a simple mixing guide so you can safely prepare your e-liquid before use.

Payments

What payment methods do you accept?

We accept secure online payments through PayFast, including debit cards, credit cards, instant EFT, and other supported payment options.

Is it safe to pay on your website?

Yes. All payments are processed through secure encrypted payment gateways.

Returns & Refunds

Can I return a vape product?

For hygiene and safety reasons, opened or used vape products cannot be returned. If you receive the wrong item or a product that is damaged or defective, please contact us within 48 hours of delivery.

What if my order arrives damaged?

Take clear photos of the package and product, then email us at info@prettyrecklessvape.co.za within 48 hours so we can assist you.

General

Do you sell disposable vapes?

Yes. We stock a range of disposable vape products, subject to availability.

Do you sell vape juice and accessories?

Yes. We offer e-liquids, disposables, and selected vaping accessories.

How can I contact Pretty Reckless Vape Co.?

You can email us at info@prettyrecklessvape.co.za We aim to respond to all inquiries within 1 business day.

Pretty Reckless Vape Co.

For Adults 18+ Only. Vape responsibly.